Privacy Policy - How plus77 Protects Your Data

1Introduction and Scope

This Privacy Policy ("Policy") explains how plus77 ("we," "us," "our") collects, uses, discloses, stores, and protects personal information obtained from users ("you," "your") of our online gaming platform located at plus77.cam (the "Platform"). This Policy applies to all personal data processing activities conducted by plus77 in connection with the services we provide.

plus77 is committed to protecting your privacy and handling your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as other applicable Philippine data protection laws and international best practices. By using plus77, you acknowledge that you have read, understood, and consent to the data processing practices described in this Policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Platform. Where terms are not defined in this Policy, they shall have the meanings ascribed to them in the Terms and Conditions. If you do not agree with any provision of this Privacy Policy, you should not use the Platform or provide any personal information to plus77.

1.1 Data Controller Information

For purposes of applicable data protection laws, plus77 is the data controller responsible for your personal information. If you have questions, concerns, or complaints about how we handle your personal data, you may contact our Data Protection Officer through the contact details provided at the end of this Policy.

2Information We Collect

plus77 collects various types of personal information to provide, maintain, and improve our gaming services, comply with legal obligations, and ensure platform security. The categories of personal data we collect include:

2.1 Information You Provide Directly

When you register for a plus77 account, you voluntarily provide personal information including:

• Identity Information: Full legal name, date of birth, gender, and nationality as shown on government-issued identification documents.
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers for account recovery.
• Financial Information: Bank account details, GCash mobile number, PayMaya account information, and other payment method details used for deposits and withdrawals.
• Verification Documents: Government-issued ID (passport, driver's license, UMID card), proof of address (utility bills, bank statements), and selfie photographs for identity verification purposes.
• Communication Data: Information you provide when contacting customer support via live chat, email, or Viber, including correspondence content and support ticket history.

2.2 Information Collected Automatically

When you access and use the plus77 Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device manufacturer and model, and unique device identifiers.
• Connection Data: IP address, internet service provider, geographic location (country, city, region), time zone, and network connection type.
• Usage Data: Pages visited, features used, time spent on different sections, click patterns, game preferences, wager history, deposit and withdrawal transactions, login/logout times, and navigation paths through the Platform.
• Cookie Data: Information stored in cookies and similar tracking technologies as described in our Cookie Policy.
• Transaction History: Complete records of all deposits, withdrawals, wagers placed, game outcomes, bonuses claimed, and account balance changes.

2.3 Information from Third Parties

plus77 may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation, payment status, and fraud risk assessments from GCash, PayMaya, banks, and other financial service providers.
• Identity Verification Services: Identity authentication results from third-party verification providers used to comply with know-your-customer (KYC) requirements.
• Fraud Prevention Services: Information about potential fraudulent activity, duplicate accounts, or terms violations from industry databases and fraud detection networks.
• Marketing Partners: Information about how you found plus77 if you clicked on affiliate links or marketing campaigns from partner websites.

3How We Use Your Information

plus77 processes your personal information for specific, legitimate purposes in accordance with applicable data protection laws. We use your data for the following purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your plus77 account
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to participate in games, place wagers, and access platform features
• Calculating winnings, managing account balances, and processing payouts
• Administering bonuses, promotions, and loyalty programs
• Providing customer support and responding to inquiries
• Sending transactional communications about your account, deposits, withdrawals, and important platform updates

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to prevent underage gambling
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
• Maintaining records required by gaming regulations and tax authorities
• Responding to legal requests, court orders, and regulatory inquiries
• Fulfilling reporting obligations to government agencies and regulators
• Enforcing our Terms and Conditions and other policies

3.3 Security and Fraud Prevention

• Detecting and preventing fraud, money laundering, collusion, and other illegal activities
• Identifying duplicate accounts and terms violations
• Monitoring for suspicious betting patterns and account activity
• Protecting against unauthorized access, hacking, and cyber attacks
• Investigating security incidents and resolving disputes
• Maintaining platform integrity and ensuring fair play for all users

3.4 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform performance and user experience
• Testing new features and optimizing existing functionality
• Conducting statistical analysis and generating aggregated, anonymized reports
• Understanding player preferences to enhance game selection and offerings
• Troubleshooting technical issues and optimizing platform stability

3.5 Marketing and Communications (With Consent)

With your explicit consent, which you may withdraw at any time, we may use your information to:

• Send promotional emails about new games, bonuses, and special offers
• Provide personalized game recommendations based on your preferences
• Send SMS notifications about exclusive promotions and platform updates
• Conduct surveys and request feedback about your plus77 experience

You can opt out of marketing communications at any time by adjusting your account preferences, clicking unsubscribe links in emails, or contacting customer support. Opting out of marketing will not affect transactional or service-related communications necessary for account operation.

4Legal Basis for Processing

plus77 processes your personal data based on the following legal grounds under applicable data protection laws:

Processing Purpose	Legal Basis
Account registration and service provision	Performance of contract
Age verification and identity checks	Legal obligation
AML/CTF compliance and regulatory reporting	Legal obligation
Fraud detection and platform security	Legitimate interest
Platform improvement and analytics	Legitimate interest
Marketing communications	Consent

5Data Sharing and Disclosure

plus77 does not sell, rent, or trade your personal information to third parties. However, we may share your data with the following categories of recipients for specific legitimate purposes:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating the Platform and providing services to you:

• Payment Processors: GCash, PayMaya, banks, and other payment service providers process your financial transactions and verify payment details.
• Identity Verification Services: Third-party verification providers authenticate your identity documents and conduct KYC checks.
• Cloud Hosting Providers: Companies providing secure cloud infrastructure for data storage and platform operations.
• Customer Support Tools: Live chat, ticketing, and communication platforms used to provide customer assistance.
• Analytics Providers: Services that help us understand platform usage and improve user experience through aggregated, anonymized data analysis.

All third-party service providers are contractually obligated to maintain confidentiality, use your data only for the specified purposes, and comply with applicable data protection laws.

5.2 Legal and Regulatory Authorities

We may disclose personal information to government agencies, law enforcement, regulators, and courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Enforce our Terms and Conditions and protect our legal rights
• Investigate suspected fraud, money laundering, or other criminal activity
• Protect the safety, security, and rights of plus77, our users, or the public
• Respond to legal proceedings or defend against legal claims

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity as part of the business transaction. We will notify you via email and/or prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

6Data Security and Protection

plus77 implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

6.1 Technical Security Measures

• Encryption: All data transmission between your device and plus77 servers is protected by 256-bit SSL/TLS encryption, the same security standard used by Philippine banking institutions.
• Secure Storage: Personal data stored on our servers is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal information on a need-to-know basis.
• Network Security: Firewalls, intrusion detection systems, and regular vulnerability assessments protect our infrastructure from cyber threats.
• Secure Development: Security best practices are integrated into our software development lifecycle to prevent vulnerabilities.

6.2 Organizational Security Measures

• Regular security training for all employees with access to personal data
• Confidentiality agreements binding all staff and contractors
• Regular security audits and compliance assessments
• Incident response procedures for data breaches and security events
• Data minimization and retention policies to limit data storage

7Data Retention

plus77 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active plus77 account and for seven (7) years after account closure to comply with financial record-keeping requirements and potential legal claims.
• Transaction Records: Financial transaction data, including deposits, withdrawals, and wagers, is retained for a minimum of seven (7) years as required by anti-money laundering regulations and tax laws.
• Identity Verification Documents: KYC documents are retained for seven (7) years following account closure to comply with regulatory requirements.
• Marketing Communications: If you opt out of marketing, your contact information is retained on a suppression list to ensure we do not inadvertently contact you again.
• Self-Excluded Users: Data for self-excluded users is retained for the duration of the self-exclusion period plus seven (7) years to prevent account reopening and maintain responsible gaming records.

After the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer identify you. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

8Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to obtain confirmation of whether plus77 is processing your personal data and, if so, to access that data. You can view most of your personal information by logging into your account and accessing your profile settings. For additional information not available through your account, you may submit a data access request to our Data Protection Officer.

8.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most information directly through your account settings. For information that cannot be changed through your account (such as verified identity details), contact customer support with supporting documentation.

8.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or you withdraw consent for consent-based processing. However, we may be unable to delete data that we are legally required to retain for regulatory compliance, fraud prevention, or legal proceedings.

8.4 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time. You can opt out of marketing communications through your account settings or by clicking unsubscribe links in marketing emails. You may also object to processing based on legitimate interests by contacting our Data Protection Officer with reasons specific to your situation.

8.5 Right to Data Portability

You have the right to receive personal information you provided to plus77 in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

8.6 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

8.7 Right to Lodge a Complaint

If you believe plus77 has violated your data protection rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact information for the NPC is available at privacy.gov.ph.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11 below. We will respond to your request within fifteen (15) days as required by the Data Privacy Act.

9Cookies and Tracking Technologies

plus77 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, including login authentication, session management, and security features. These cookies cannot be disabled without affecting platform operation.
• Performance Cookies: Collect anonymous information about how users interact with the Platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide enhanced, personalized features.
• Marketing Cookies: Used with your consent to deliver targeted promotions and measure campaign effectiveness.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit your ability to use some Platform features. For detailed information about our cookie practices, please refer to our Cookie Policy available on the Platform.

10Changes to This Privacy Policy

plus77 reserves the right to modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes to this Policy, we will notify you by email and/or by posting a prominent notice on the Platform at least thirty (30) days before the changes take effect.

Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Privacy Policy, you should discontinue use of the Platform and may close your account. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Previous versions of this Privacy Policy are available upon request from our Data Protection Officer.

11Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or how plus77 handles your personal information, or if you wish to exercise your data protection rights, please contact our Data Protection Officer:

• Email: [email protected] (Subject: Data Privacy Inquiry)
• Live Chat: Available 24/7 through the Platform for immediate assistance
• Viber: Contact us through our official verified Viber account

We will respond to all privacy-related inquiries within fifteen (15) days as required by the Philippine Data Privacy Act. For urgent security matters, please contact us immediately via live chat.

plus77 is committed to resolving complaints about our data practices. If we cannot resolve your concern internally to your satisfaction, you have the right to contact the National Privacy Commission of the Philippines at privacy.gov.ph or [email protected].